Return & Refund Policy

How to request a refund

Email contact@getgoda.com with your order number and the reason for the refund. If the product is defective, please include a photo or video showing the defect.

We will issue an email confirmation once the refund has been approved and processed. Please note that the total refund amount does not include the shipping fee.

If you believe the item was damaged in shipping, contact us within 5 days of delivery and we will work with you to resolve the issue quickly.

Cancelling an order

To cancel an order, contact us from the same email address as soon as possible. If your order has not yet shipped, we will refund your payment immediately. If it has shipped, we will refund your payment as soon as we have received the items back and processed them.

Large orders

To maintain fair access to our products for all customers, we do not allow returns for large orders. A large order is any single order — or multiple orders placed by the same customer — exceeding 5 units or a value of $100.

In our efforts to prevent fraudulent activity, any large order found to be fraudulent will not be eligible for returns or refunds. We reserve the right to refuse service and cancel any order we suspect to be fraudulent.

Large orders can quickly deplete our stock, making it hard for others to buy what they need. By restricting returns on large orders and combating fraud, we keep our products available for everyone and maintain fair pricing and stock levels.

Subscription orders — refund and cancellation

• Pre-billing reminders — you receive an email before each upcoming renewal charge, including the amount, the scheduled billing date, and a direct link to skip the order, pause your subscription or cancel, all without contacting customer support.
• Cancellation — you may cancel at any time from your account, or by emailing contact@getgoda.com. There are no cancellation fees.
• Refunds on subscription charges — if you were charged for a subscription order you did not intend to place, or did not receive your order, contact us within 30 days of the charge. We will review your request and, where applicable, issue a full refund to your original payment method.
• Refunds on unfulfilled orders — if a subscription order has not yet shipped, we will cancel and refund it in full upon request, with no conditions.

Our goal is to make sure every customer is satisfied. If you have any question about a charge, please reach out before contacting your bank — we will resolve it promptly.